Accounts are opened by hand, and tickets are answered by the same small team. Weekdays 09:00–18:00 CET, one business day at the latest.
hello@edgepool.net — tell us your file sizes and monthly volume, we come back with a plan.
support@edgepool.net — send it from a mailbox that already belongs to the workspace.
abuse@edgepool.net — include the full link and what is wrong with it. Notices are handled within two business days.
Files are stored inside the European Union — Frankfurt or Amsterdam, chosen when the account is opened. Cached copies live only as long as the link that points at them.
Stored content is never inspected, and usage data is not resold. Transfer logs live for 12 months so receipts can be reissued, then they are dropped.
EdgePool is operated from Berlin, Germany. Invoices are issued monthly in euro.
It may have run past its deadline or hit the ceiling on openings. Whoever owns the pool sees both figures and can issue a fresh link.
Transfers resume for 48 hours — reopen the request link on the same device and it continues. If it still fails, send us the pool name.
Access is restored only to mailboxes already listed in the workspace. Once every one of them has left, the invoice contact decides.
Managed transfer for files that are too large, too many or too confidential for an email thread.